FAQs

How do I use the Fine Guard Mask?

Using Fine Guard is easy! Just orient the mask to the front of your face, with the logo facing outwards. Make sure the nose clip is on the top, resting comfortably on your nose, and adjust this by pressing it together to form a tight seal. Stretch the elastic bands around your ears fully so the mask remains snugly in-place. And you are ready to go!

Finding Fine Guard a bit too big for your face and ears? No worries! There is a simple fix. All you have to do is move the silicone adjusters on the ear bands to fit your face. 

How do I clean my Fine Guard Mask? How often do I clean it?

Cleaning your FineGuard mask is easy! Start with using just cold water and a small amount of hand soap - no detergents or bleaches. Allow your mask to soak for 30 minutes. After soaking DO NOT WRING and simply allow to air dry.

* The anti-viral technology remains fully effective up to 30 washes.

How Often Should I Wash My Mask?

The self-disinfecting textile will keep your mask reusable for a long time. Depending of your usage of the FineGuard mask, your mask will require a quick and easy wash every now and then, use the below timeframes as a guideline to better gauge the required washing frequency:

DAILY USAGE

WASH PERIOD

LIFESPAN

8 Hours +

Once Every Week

6 Months

~ 4 Hours

Once Every Two Weeks

1 Year

2 Hours or Less

Once a Month

2 Years

 

What happens after 30 washes?

After 30 washes, your face mask is still good to use. However, the anti-viral technology which is the part that kills viruses on contact, may become less  effective.
 

How do I know what size to select?

FineGuard is available in two sizes: Large and Medium.

Typically: Medium fits most adults, teens, and older children.

For detailed sizing, measure the distance from the bridge of your nose to just below your chin, and refer to the sizing chart in the product page.
  

What is your Return Policy?

Due to the nature of the product and the pandemic, products are non-refundable.

In the unlikely event that you receive a damaged product, we will provide a refund or replacement. 

Do you offer wholesale or bulk orders for small and large businesses?

We are happy to work with all businesses, small or large, to make sure that their staff are properly protected. Please contact us through our contact form or email and we will be in touch.

Fulfillment of bulk orders would be done via our partner's fulfillment centre in Ontario (Health Canada - Medical Devices Establishment License #649)

 

Does the FineGuard mask prevent COVID-19?

The textiles treated with Livinguard technology that are incorporated into the face masks have been scientifically tested at the Freie Universität Berlin in German to inactivate 99.9% of SARS-CoV-2, the virus that causes COVID-19.

However, the use of a face mask does not substitute the need for good personal hygiene as recommended by the applicable authorities and cannot prevent infection when not wearing the mask and instances where the virus may enter the respiratory tract through other means such as contamination through the hands.

Is it safe for skin contact and children?

Yes, Livinguard has passed extensive skin safety testing at Product Safety Labs in New York per US EPA standards and at Hohenstein Institute in Germany per European standards.

Is the mask certified?

The masks are CE certified in Europe and are currently imported to Canada by virtue of a Medical Device Establishment License via our partners Salient Medical Solutions (Health Canada - Medical Devices Establishment License #649)

The anti-viral technology has been tested and does not contain leachable metals or chemicals that can be harmful to users or the environment.

Global tests, endorsements and certifications include: CE certification in Europe, physicians of the Medical Wellness Association based in the United States, the Swiss Federal Institute of NBC Protection, TÜV Sud, Hohenstein Institute, NSF International, Swiss Federal Institute of Aquatic Research & Technology, Swiss Quality Testing Services, Product Safety Laboratories in New York, Department of Environmental Science at the University of Arizona, International Down & Feather Laboratory, TÜV Rheinland Certification in Jordan, Register of Therapeutic Goods Certificate in Australia and New Zealand, Freie Universität Berlin Certification in Germany, University of Arizona and Nelson Labs Testing Certification in the United States, HygCen Austria GmbH Testing Certification in Austria.

The technology is currently under application with the US Environmental Protection Agency as the world’s first self-disinfecting textile technology.

 

How is this mask different from other reusable masks?

Bacteria and viruses, including coronavirus, are present in droplets and in some cases on airborne suspended particulate matter. Surgical masks and particulate matter filters, even those that meet N95 standards, are designed to filter particulate matter. Most are not effective in filtering viruses.

However, even when they do filter bacteria and viruses, these trapped microorganisms are still 'alive' on the mask. Through natural breathing and handling (removing, storing, wearing), this poses a great infection risk, as the microorganisms can transfer to your hand, or some other surface.

Recent studies have shown that SARS-CoV-2, the virus that caused the COVID-19 infection, can survive on masks for days. The greater the exposure to the virus, whether in critical environments or when used for extended periods of time and/or reused, the greater the risk of infection.

Our masks destroy the virus continuously, and so the risks are mitigated.

What is the actual science behind the technology? 

The inactivation mechanism of viruses is based on the distortion of the protein capsid by adsorption of negatively charged proteins to the positively charged surface, leading to the release of non-infectious RNA.

The principle underlying our technologies is the ability of polycationic surfaces to inactivate microorganisms including bacteria, viruses, and several types of fungi, and to do so without leaching. This principle has been described in scientific literature for two decades, but its understanding and practical applications have been limited.
 
According to the the scientific literature, it is probable that the inactivation mechanism of viruses is based on the distortion of the protein capsid by adsorption of negatively charged proteins to the positively charged surface, finally leading to the release of non-infectious RNA.
 
Tests have shown that after multiple rinses or washes, the treated material (specifically textiles as tested so far) maintains its properties without leaching. This lack of leaching is the underlying reason why the antimicrobial performance is so durable as well as why it is safe for skin contact.

Tests have shown that after multiple rinses or washes, the treated material (specifically textiles as tested so far) maintains its properties without leaching. This lack of leaching is the underlying reason why the antimicrobial performance is so durable as well as why it is safe for skin contact.

How does the technology work?

Virus Inactivation Process

Step 1: Textiles treated with Livinguard have ~24 billion charges per square centimeter. The positive charge outside layer of mask hooks/ arrests the negatively charged bacteria and viruses. Upon contact, these microbes attach themselves to the textile.

Step 2: The positively charged “magnet” is more powerful than the negative charge of the microbes. The microbes give up and explode. The bacterial and yeast cell walls and the viral protein capsids or envelopes are disrupted, and the now harmless insides leak out and disintegrate.

Step 3: Once the microbes are destroyed, they have no charge left. They fall off or can be washed off. Once the space they occupied on the material opens up, the charges they attached to are freed. The material continues working with this revolutionary kill power of breadth (variety of germs), efficacy (number of germs), speed, and durability.


How long has the technology been in development? 
The antiviral technology has been successfully tested over the course of 5 years across different applications. The technology is not a coating that is applied to the fabric. It is a patent technology that binds a range of cationic compounds to textiles. The technology is incorporated into the fabric by means of a process that is similar to coloring or dyeing.

After conducting more than 65,000 experiments and filing more than 100 patents, the technology developer has come up with a solution that is a global game changer. The principle underlying the technology is the ability of polycationic surfaces to inactivate microorganisms including bacteria, viruses, and several types of fungi, and to do so without leaching.

Testing by the Swiss Federal Institute for NBC Protection and NSF International, among other labs, has shown inactivation of Influenza A Virus, Yellow Fever Virus, Rota Virus, Polio Virus, MS2 phage, and FR coliphage. Antiviral performance is >99.9% on average and even up to >99.9999% in some cases, with unparalleled speed of inactivation, as well as durability of performance.

Testing at the University of Arizona has recently demonstrated a >99% inactivation rate of HCoV-229E on the textiles used in FineGuard masks as per the ISO 18184 protocol. This is widely accepted as being representative of performance against SARS-CoV-2, the virus that causes the COVID-19 infection. Performance is anticipated to be even more powerful, for which further testing is ongoing.

Note that since viruses are technically not “living” organisms outside of a host, they cannot be “killed”. They are inactivated and rendered harmless.

Is it safe for skin contact and children? 

The textile used in the FineGuard masks passed extensive skin safety testing at Product Safety Labs in New York per US EPA standards and at Hohenstein Institute in Germany per European standards.

Is it also anti-bacterial?

Yes. Based on the concentration and power of the charges on the fabric, the anti-viral technology is also effective against bacteria and some types of fungi.

 

 

For more information please feel free to reach out to our team at: support@reusableguard.com